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Terms of Service

TERMS OF SERVICE (ToS)

Last Updated: March 1, 2026

These Terms of Service ("Terms") govern your access to and use of Ovina (the "Service") provided via https://app.ovina.ai/.

Important: If you do not agree to these Terms, do not use the Service.

1. Definitions

  • “Ovina”, “Service”: The web application and related services operated by Batuhan Yılmaz (operating as Ovina).
  • “User”, “you”: Any person or entity using the Service.
  • “Credits”: Non-cash, non-transferable units used to access compute-intensive generation features.
  • “Subscription Credits”: Credits granted as part of a recurring subscription plan.
  • “Package Credits”: Credits purchased via one-time credit packages.
  • “Merchant of Record (MoR)”: The online reseller/payment merchant that sells the Service to you and processes payments (e.g., Paddle).
  • “Inputs”: Prompts, text, images, audio, or other materials you submit.
  • “Outputs”: Generated videos, images, audio, and related results produced by the Service.

2. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy: https://app.ovina.ai/privacy-policy.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet these requirements.

4. The Service

Ovina is an AI-powered content generation platform that allows Users to generate digital content, including (but not limited to) videos, images, and audio.

The Service may use third-party AI models and providers (e.g., Fal AI and other model/API providers). These third-party services may change, experience downtime, or be discontinued.

5. Accounts and Security

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must immediately notify us of any unauthorized access or use of your account.

6. Credits, Packages, and Subscriptions

6.1 Credit System

The Service operates on a credit-based system. Credits are consumed when you request generation or other compute-intensive features.

6.2 Subscription Credits (Monthly Reset)

  • Subscription Credits are allocated on a recurring billing cycle (monthly or yearly, depending on your plan).
  • Subscription Credits reset to zero at the end of each billing period.
  • Unused Subscription Credits do not roll over to the next billing period.

6.3 Package Credits (Non-Expiring)

  • Package Credits are purchased via one-time credit packages.
  • Package Credits do not expire and remain available until used.

6.4 Credit Consumption Order

Unless otherwise stated within the Service interface, Credits are consumed in the following order:

  1. Subscription Credits, then
  2. Package Credits.

6.5 No Cash Value; No Transfer

Credits have no cash value, are non-transferable, cannot be exchanged for money, and may not be resold.

6.6 Fraud / Abuse / Chargebacks

If we reasonably believe you engaged in fraud, abuse, policy violations, or chargebacks in bad faith, we may suspend or terminate your account and forfeit any remaining Credits, to the extent permitted by law.

7. Payments and Merchant of Record

7.1 Merchant of Record

Your purchase of subscriptions and/or credit packages is processed by our Merchant of Record (MoR) (e.g., Paddle). The MoR:

  • processes payments,
  • collects and remits applicable taxes,
  • issues receipts/invoices,
  • and manages payment compliance.

Taxes and final price. Prices displayed on our Service may be exclusive of applicable taxes. The MoR will calculate and add the appropriate local taxes (such as VAT, GST, or Sales Tax) at checkout based on your billing location.

Your payment relationship is with the MoR and may be subject to the MoR’s own terms and policies.

7.2 Provisioning

We receive purchase status information from the MoR to provision access, activate subscriptions, and allocate Credits.

8. Refunds, Cancellations, and Billing

8.1 No Refunds After Service Performance (Digital Service)

Due to the digital nature of the Service and immediate, non-recoverable compute costs incurred when generation requests are processed, we generally do not offer refunds for subscription fees, purchased packages, or unused Credits once the Service has been accessed or performed.

EU right of withdrawal waiver (digital content). If you are an EU resident, you expressly consent to the immediate performance of the Service and acknowledge that you will lose your right of withdrawal from the contract once the download or use of the digital content has begun.

8.2 Legal Exceptions

Nothing in these Terms limits any refund rights that are mandatory under applicable law.

8.3 Subscription Cancellation

You may cancel your subscription at any time to prevent future charges. Unless required otherwise by law or MoR policy, cancellation takes effect at the end of the current billing period.

9. Beta Service Disclaimer

The Service is currently offered as a beta release.

  • Features may change, be removed, or behave unexpectedly.
  • The Service may experience downtime, bugs, generation failures, or data inconsistencies.
  • We do not provide any service level agreement (SLA) during beta.

To the maximum extent permitted by law, you acknowledge and accept that your use of the beta Service is at your own risk.

10. Acceptable Use Policy

You agree not to use the Service to generate, upload, or otherwise use content that:

10.1 Illegal / Harmful / Violence

  • is illegal, harmful, threatening, abusive, harassing, hateful, or promotes violence or self-harm.

10.2 Sexual Content / Exploitation

  • contains explicit sexual content or pornography;
  • includes Non-Consensual Intimate Imagery (NCII);
  • depicts or promotes sexual exploitation;
  • involves minors in sexual contexts (CSAM is strictly prohibited).

10.3 Deceptive or Harmful Deepfakes

  • constitutes a deepfake intended to deceive, harass, defame, or impersonate a real person;
  • uses someone’s likeness/voice in a way that violates their rights or applicable law.

10.4 Fraud, Malware, and Misuse

  • facilitates phishing, scams, fraud, identity theft, or malware;
  • attempts to compromise systems or security.

10.5 IP and Third-Party Rights

  • infringes intellectual property, copyright, trademark, privacy, publicity, or other rights of any third party.

10.6 Provider Policy Violations

  • violates the terms/policies of underlying AI providers and model licensors.

10.7 Enforcement

We may monitor, investigate, remove content, suspend features, or terminate accounts to enforce this policy (consistent with our Privacy Policy). Violations may result in immediate suspension or termination without refund, to the extent permitted by law.

11. Content, Ownership, and Licenses

11.1 Your Inputs

You retain ownership of Inputs you provide, subject to your compliance with these Terms and applicable law.

You represent and warrant that you have all necessary rights to submit Inputs and authorize us (and our providers) to process them.

11.2 Outputs

Subject to these Terms and applicable provider/model licenses, you may download and use Outputs for personal or commercial purposes.

No guarantee of copyrightability. Laws regarding AI-generated content differ by jurisdiction. We do not guarantee that Outputs are copyrightable or free of third-party claims.

11.3 License to Operate the Service

You grant us and our service providers a limited, non-exclusive license to host, process, transmit, and transform Inputs solely to provide and improve the Service, maintain safety, prevent abuse, and comply with law, as described in our Privacy Policy.

11.4 No In-Platform Publishing

The Service does not provide public sharing or in-platform publishing. You may download Outputs and use them off-platform, subject to these Terms.

12. Storage and Deletion

  • Outputs and generation history are stored until you delete them.
  • After deletion, removal from active systems is intended to be prompt; however, residual copies may persist for a limited time in backups/logs for security, compliance, and operational purposes, consistent with our Privacy Policy.

13. Third-Party Services

The Service relies on third-party APIs and infrastructure. We are not responsible for the availability, accuracy, reliability, or performance of third-party services. Third-party downtime may affect your ability to generate content.

14. Termination

We may suspend or terminate your access to the Service at our sole discretion if we reasonably believe:

  • you violated these Terms or the Acceptable Use Policy,
  • your use creates risk or legal exposure,
  • you engaged in fraud or chargebacks,
  • or required by law.

Inactive accounts. We reserve the right to terminate accounts that have been inactive for an extended period (e.g., 12 consecutive months) after providing reasonable notice via email.

Upon termination for cause, your remaining Credits may be forfeited to the extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless Batuhan Yılmaz (operating as Ovina), its affiliates, and personnel from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from:

  • your Inputs or your use of Outputs,
  • your violation of these Terms,
  • your infringement (or alleged infringement) of third-party rights.

16. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that Outputs are accurate, complete, safe for any particular use, or free of errors.

17. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages.
  • Our total liability for all claims arising out of or relating to the Service will not exceed the amounts paid for the Service in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these limitations may not apply to you.

18. Changes to the Service and Terms

We may modify the Service and/or these Terms from time to time.

  • We will update the “Last Updated” date when Terms change.
  • Material changes may be communicated via the Service, email, or other reasonable means.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of Turkey, without regard to conflict of law principles.

Note: Your payment relationship is with the MoR for payment matters, which may be governed by the MoR’s terms.

20. Contact

For questions about these Terms or the Service:

  • Support Email: info@ovina.ai
  • Business Name: Batuhan Yılmaz (operating as Ovina)
  • Address: Çankaya/Ankara